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Terms Conditions for Your pk ko Account

We run pk ko as a direct-play casino platform built for Bangladesh. These terms explain how your account works, how we handle deposits and withdrawals through bKash, Nagad and Rocket, what happens if a dispute comes up, and how both sides stay protected.

Account rulesPayment termsWithdrawal verificationDispute handlingEligibility

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CONTACT OPTIONS

Reach Us About Terms Questions

If anything in these terms feels unclear or you need to check how a specific rule applies to your account, our support team walks you through it. We answer questions about payment verification, withdrawal holds, bonus eligibility and account restrictions — anything tied to the agreement you accepted when you registered.

Team online

Live Chat

Open the chat panel from any page on pk ko and ask your terms question directly. Our team explains account rules, payment verification steps and dispute procedures in real time so you know exactly where you stand.

Email Support

Send your question to our support address and include your registered mobile number so we can pull up your account context. We reply with the specific clause or process that applies to your situation, usually within a few hours.

Help Center

Browse our terms FAQ inside the help section for quick answers on withdrawal verification, multiple-account policy, payment-method restrictions and bonus-rule interpretation before you contact the team.

POLICY FUNDAMENTALS

How We Handle Your Agreement

These terms sit alongside our privacy policy and responsible-play guidelines to form the complete account framework. We keep your deposit and withdrawal records for audit and dispute resolution, encrypt wallet-verification data, and require you to confirm any account-detail changes before they take effect. If you want to close your account permanently, contact support and we process the request after clearing any pending withdrawals.

Data Retention

We store transaction logs, bet history and wallet-verification records for the period required by our payment processors and regional compliance standards. You can request a copy of your account data through support at any time.

Verification Process

Every withdrawal goes through mobile-wallet cross-check — we match your registered bKash, Nagad or Rocket number with the deposit source. If they differ, we ask you to update your profile or submit a short explanation before releasing funds.

Account Security

You are responsible for keeping your login credentials and mobile-wallet PIN private. If someone accesses your account without permission, notify us immediately so we can freeze transactions and investigate. We do not refund losses from shared or compromised credentials.

Policy Updates

When we revise these terms, we post the new version on this page and send a notification to your registered mobile number.

What These Terms Cover

pk ko Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a pk ko account, you agree to follow the rules we set for deposits, gameplay, withdrawals and account security. We process payments through bKash, Nagad and Rocket for Bangladesh players in eligible regions where local law permits online casino access. You confirm you

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meet the legal age and residency requirements in your jurisdiction before you register. Your account is personal — you cannot transfer it, share login credentials, or let someone else place bets under your name. We verify withdrawals by cross-checking your registered mobile wallet number with the
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deposit source; mismatched details will delay or block the payout until you update your account. If we detect multiple accounts under the same identity or payment method, we reserve the right to suspend all linked accounts and void associated winnings. Bonus terms, wagering requirements and game
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contribution rates are published separately on the promotions page; by claiming any offer you accept those specific conditions. We update these terms occasionally to reflect new payment rails, game studios or regulatory changes; continued use of your account after an update means you accept the revised
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terms. Disputes are handled through our support team first; if unresolved, you agree to settle the matter under the jurisdiction where our operations are registered, subject to local law. Access to pk ko depends on your local regulations — we do not guarantee service availability in
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all regions and you are responsible for ensuring your participation complies with applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

No — deposits and withdrawals must come from a mobile wallet registered under your own name. We cross-check wallet ownership during withdrawal verification, and mismatched details will hold your payout until you update your registered payment method or provide documentation.

We suspend both accounts and void any winnings earned on the duplicate. If the duplication was unintentional, contact support with your original account details and we may restore access to the primary account after reviewing your transaction history.

We give you seven days from the notification date. If you disagree with the changes, close your account through support before the deadline; continued use after that period means you accept the new terms in full.

No — your account, balance and bet history are non-transferable. If you want to withdraw funds, use the standard withdrawal process to move them back to your own bKash, Nagad or Rocket wallet.

Contact support immediately with your bet ID and a short explanation of the issue. We review the round logs, provider data and payout calculation, then reply with the outcome. Most disputes are resolved within 24 hours.

Yes — each promotion specifies which games contribute and at what percentage. Table games like Dragon Tiger Bangladesh often contribute less than slots such as Crash HotSpin. Check the bonus terms page before you claim an offer so you know which rounds count.

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