Reference

Know Where You Stand With pk ko

Our legal terms set out exactly what you agree to when you open and use your pk ko account — covering account conduct, wallet transactions via bKash, Nagad and Rocket, and your data rights.

Account TermsPrivacy and DataPayment RulesJurisdiction NoticeYour Rights
pk ko Know Where You Stand With pk ko
REACH OUR TEAM

Contact Us About These Terms

If any part of these legal terms is unclear, or if you need to raise a dispute, correct account details or request data held about you, our support team is reachable through the channels below. Response times vary by channel; live chat is the fastest path for account-critical questions.

Live Chat Open the chat widget from any page on pk ko for real-time help with account, legal or payment queries.
Email Support Write to our support address for formal requests — data access, account closure or written dispute records. Include your registered account details.
Help Centre The Help Centre at pk ko covers common account, payment and policy questions with step-by-step answers you can act on immediately.
DATA AND SECURITY

How We Handle Your Account Data

We collect only the data needed to operate your account securely — registration details, transaction history and device identifiers. Your data is not sold to third parties. Cookies on pk ko track session state and basic analytics; you can manage cookie preferences in your browser settings at any time. Account security runs on encrypted connections and OTP verification at login. If you want to know what data we hold, correct it, or request deletion, submit a written request via email support and we will respond within the timeframe required by applicable standards.

Data Retention

We retain account and transaction records for the period required by applicable operational standards. When that period ends, records are deleted or anonymised as appropriate.

Cookie Policy

Session and analytics cookies are active on pk ko. You control non-essential cookies through your browser; blocking them may affect some account functions like wallet history display.

Account Security

Your account is protected by OTP verification on login and encrypted data transmission. If you suspect unauthorised access, change your password immediately and contact live chat.

Data Requests

To access, correct or delete your personal data, email our support team with your account details. We handle requests according to applicable data protection standards.

Questions About Our Legal Terms

Real questions about accounts, data and policy — answered directly so you know what applies to your use of pk ko.

These terms apply to anyone who opens a pk ko account. Access and eligibility depend on whether use is lawful in your location and whether your region is one we serve.

Availability depends on your local law and whether Bangladesh is among our eligible regions. Check current access status on the platform; we do not make eligibility promises for restricted jurisdictions.

Contact support via live chat or email with the transaction reference and date. We review wallet records and respond with findings; Rocket and Nagad disputes follow the same process.

We hold your registration details, login records, transaction history and device identifiers. You can request a copy of your data by emailing support with your account details.

Submit an account closure request through email support. Outstanding wallet balances must be withdrawn to your registered bKash, Nagad or Rocket number before closure is completed.

Terms are updated when our operations, payment integrations or applicable standards require it. The date at the top of this page shows the version in force; continued use means you accept any update.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.